Deliveries are limited to South African physical addresses only. Deliveries are handled by Aramex Couriers (P.O box addresses will not be accepted).
For orders over R500, Salomon delivers for free. For orders under R500, Salomon charges a non-refundable delivery fee of R100.
During the checkout process, Salomon will determine your delivery options based on your delivery address and postal code. All orders will be delivered within 3 – 6 working days depending on where you live.
As a company that prides itself on merchandise and service excellence, we strive to deliver products of superior quality on time. With this in mind, I would like to draw your attention to our return procedure. In the event of a return query, the following steps must be adhered to:
If you are not satisfied with your purchase in order to obtain a refund to the rand value of the purchased items being returned, the product(s) being returned must be sent back to Salomon within 7 days, in its original condition and provided they have not been washed or worn and bear their original labels.
Please ensure the items are returned in the exact condition they were received in, and in their original packaging complete with all swing tags with labels attached.
The product/products must have been purchased on the Salomon online store.
Please note that no hand returns / exchanges are possible to the address below. Only verified couriers are accepted.
How to proceed?
1.Contact our customer services team via the Help page
2.You must provide your order number, your personal contact information and specify the product/products you wish to return.
3.Please specify on your packaging slip and on your contact form, which product you are returning, and place your packaging slip inside the parcel.
4.Send the package to our returns address using a courier of your choice. Please note that you are required to cover the cost of shipping.
Thank you for buying a SALOMON product. They are built to last. SALOMON distributes its products through its worldwide network of authorized SALOMON distributors and retailers. You will find herein/below all SALOMON warranty policy details offered by SALOMON and the SALOMON authorized retailers.
1 WARRANTY DEFINITION
SALOMON provides this warranty to buyers who purchased the SALOMON product from SALOMON or a SALOMON authorized retailer. SALOMON products are guaranteed against all manufacturing or material defects for the Warranty Period as defined below. SALOMON products are compliant with their description and specifications; it is your responsibility to ensure that the products you purchase are compatible for the intended use. This warranty is valid and enforceable only in the country where the product was purchased by the end user, provided that SALOMON has intended the product for sale in that country.
2. WARRANTY PERIOD
The Warranty Period starts at the date of retail purchase of the product by the original end-user purchaser and is valid for 2 years for all products.
To the extent permitted by national laws, the Warranty Period will not be extended, renewed or otherwise affected due to subsequent resale, repair or replacement of the product. However, part(s) repaired or replacement product(s) during the Warranty Period will be warranted for the remainder of the original Warranty Period provided replacement or repair has been performed by SALOMON or an authorized SALOMON retailer.